Inspire 2 screen will not swipe

[Stepbren]

Watch screen stopped responding to swipe.

Moderator edit: clarified subject.

[ManuFitbit]

Hi @Stepbren. Welcome to the forums.

Thank you for sharing the inquiry regarding your Inspire 2.

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. Please, take a look at your inbox and keep an open communication with Support in case you have other concerns. 

[Katie-D]

Mine is doing the same thing! Have you gotten it fixed yet?

[Stepbren]

No mine is still black and will be forever. I was told it’s a “software issue”. But it is recording my steps and other data so seeing that on the app. I’m checking out other watches at this point. Not just Fitbit.

[Katie-D]

Not cool. Maybe I'll look at others too.

[PaulinaJ]

My Inspire 2 won't swipe as of yesterday too. 

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Fixed it, needed an update.

[CarolinaAd]

Same with mine. Since a few days ago.

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I have the same issue. Should I also contact customer support, too or will some trouble shooting be shared in this page?

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How did you do the update? I checked and apparently I have the last version...

[PaulinaJ]

I updated my Fitbit, all good now.