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Inspire 2 side squeeze doesn't work often

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‎03-05-2023 13:37

‎03-05-2023 13:37

My Inspire 2 often does not respond to squeezes on the side. If I squeeze it a lot (like constant squeeze and release) it will eventually respond, but this is quite annoying when I'm trying to pause a workout, wake my watch when it's in sleep mode, dismiss notification, etc.

Earlier this year I got a replacement tracker under warranty (old one had a dim screen) and the new one has had this problem ever since I got it. I've tried restarting it (both via the Restart option in settings and by plugging it in to the charger and squeezing the side) but it did not help.

Seems like it's likely a hardware defect on this watch as my old one didn't have this problem. What's the warranty when the device is a warranty replacement?

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‎03-21-2023 13:44

‎03-21-2023 13:44

Hi @me10lee83.

 

Thanks for getting back and the details regarding your Inspire 2.

 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. If you don't see the message for our team in your inbox, please check spam and junk folders (sometimes our messages are redirected there).

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