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Inspire 2 stopped tracking my steps

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‎10-18-2022 06:02 - last edited on ‎12-18-2022 20:58 by Fitbit Moderator

‎10-18-2022 06:02 - last edited on ‎12-18-2022 20:58 by Fitbit Moderator

My Inspire 2 stopped counting steps last night around 8pm and hasn't counted any steps at all today. I've tried rebooting it with no success. Any other ideas to try? Anyone else have this issue?

 

 

Moderator Edit: Clarified subject

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‎10-20-2022 12:50 - edited ‎03-16-2024 11:28

‎10-20-2022 12:50 - edited ‎03-16-2024 11:28

Hi there, @KC_23. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

In addition, please make sure that your Inspire 2 is up-to-date. For more information, please see How do I update my Fitbit device?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-20-2022 12:50 - edited ‎03-16-2024 11:28

‎10-20-2022 12:50 - edited ‎03-16-2024 11:28

Hi there, @KC_23. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

In addition, please make sure that your Inspire 2 is up-to-date. For more information, please see How do I update my Fitbit device?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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