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Inspire 2 stuck on Fitbit Logo

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‎01-24-2023 10:02 - last edited on ‎01-24-2023 16:47 by Fitbit Moderator

‎01-24-2023 10:02 - last edited on ‎01-24-2023 16:47 by Fitbit Moderator

Brand new, can’t get beyond Fitbit logo to set up, is this China Junk?

 

 

Moderator Edit: Clarified subject

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‎01-24-2023 16:48

‎01-24-2023 16:48

Hi there, @Alakino. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Inspire 2.

 

To solve the issue, please try the steps below:

 

  • Remove your Inspire 2 from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Inspire 2. again.
  • If there is no connection, restart your Inspire 2..

 

If you can't get started with your Inspire 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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1 REPLY 1

‎01-24-2023 16:48

‎01-24-2023 16:48

Hi there, @Alakino. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Inspire 2.

 

To solve the issue, please try the steps below:

 

  • Remove your Inspire 2 from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Inspire 2. again.
  • If there is no connection, restart your Inspire 2..

 

If you can't get started with your Inspire 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes