Inspire 2 unresponsive

[Lesa1963]

• My fitbit started to charge, then stopped at 37% switched off and will not restart.  Have thoroughly cleaned, held buttons as suggested, but still appears blank 

Moderator edit: clarified subject.

[ManuFitbit]

Welcome to the forums @Lesa1963. 

Thank you for providing the details regarding this difficulty experienced with your Inspire 2 and for trying to fix it on your own. 

Please, try to change the clock face following the steps listed in this help article: How do I change the clock face on my Fitbit device?

Try to sync through the Fitbit app by tapping the upper left corner icon > Device > Sync Now. If Sync Now doesn't work, please tap the upper left corner icon, > Device > Try to see if the firmware banner appears. 

In addition confirm that you have tried the restart as indicated here: How do I restart my Fitbit device?

[Lesa1963]

This is not the issue.  My fitbit started to charge then stopped, it will not switch on.  I have had no problems previously 

[ManuFitbit]

Thanks for the response @Lesa1963. 

Please, confirm that you have followed the steps listed in this help article related to the battery issue.

[Lesa1963]

Yes I have followed all the steps in the article.  Still nothing a totally unresponsive fitbit, it will not switch on 

[Treetopcreation]

Did they drop Inspire 2 from working to make us buy new device? I cannot access my stats that I have done daily for over 2 years. I need to watch my heart rate.