Inspire 2 won't sync anymore

[macnoon]

My inspire 2 stopped syncing 3 days ago (Dec.6/25), I have done all the recommended suggestions (twice)  to no avail. Does this have something to do with the most recent update? Please advise on how to get this device syncing again, as of now it's completely useless.

Thank you

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @macnoon. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 2 is no longer syncing. I understand your concern, I will do my best to help you with this!

Have you made sure that your Inspire 2 is still connected to your Fitbit account? To verify this, please go to your Fitbit app and tap the Today tab, and then tap Devices. If you no longer see your Inspire 2, that would explain why it's no syncing anymore. To pair again, see How do I set up my Fitbit device? 

If the above doesn't describe your issue; before considering other options, please confirm that you've tried all troubleshooting steps recommended here Why won't my Fitbit device sync? 

[macnoon]

Hello, thank you for responding so quickly, I did check and the inspire 2 was still connected. I did everything again (rebooting, uninstalling/reinstalling the app etc) nothing worked, however last evening I tried syncing again and low and behold it was syncing! I guess it just took a while 🤷‍:female_sign:

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[MarreFitbit]

@macnoon Thanks for getting back to me and for the update. I'm glad to hear that you manage to sync your Inspire 2.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!