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Inspire 2 won’t sync

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‎07-01-2022 21:22 - last edited on ‎12-18-2022 22:19 by Fitbit Moderator

‎07-01-2022 21:22 - last edited on ‎12-18-2022 22:19 by Fitbit Moderator

My inspire 2 won’t sync. 

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‎07-02-2022 03:34

‎07-02-2022 03:34

@Sparkee Hello! Have you tried any of these troubleshooting methods?

  • Restart your Inspire 2
  • Turn bluetooth off/on with your phone
  • Delete the Fitbit app on your phone and reinstall it
  • Turn your phone off/on
Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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6 REPLIES 6

‎07-02-2022 03:34

‎07-02-2022 03:34

@Sparkee Hello! Have you tried any of these troubleshooting methods?

  • Restart your Inspire 2
  • Turn bluetooth off/on with your phone
  • Delete the Fitbit app on your phone and reinstall it
  • Turn your phone off/on
Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎07-09-2022 18:17

In response to Heather-S

‎07-09-2022 18:17

Tried all these. My app says you haven't synced lately. I called help support. My tablet can see the watch but my watch has the wrong date and time. Spent an hour on the phone. Result was "sorry, can't help you". Their suggestion was to buy a new tablet.

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‎07-10-2022 17:48

In response to Fed_up_with_fit

‎07-10-2022 17:48

This has happened with me before. Have you tried syncing with a different device that you already own?

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‎07-11-2022 02:54

In response to Fed_up_with_fit

‎07-11-2022 02:54

@Fed_up_with_fit What tablet are you using? I wonder if it is still a supported device.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎08-17-2022 07:26

‎08-17-2022 07:26

I'm officially done with this device.  I received it via my insurance and I have had nothing but syncing problems!  It's ridiculous to have to restart watch, turn on/off bluetooth, uninstall/reinstall app just to try to get it to sync.  Everytime I reinstall the app, it states that it needs location permission but I always check that and it's already turned on.  Fed up---my kids have the Amazfit Bip U Pro which will actually sync to Strava correctly so I'm moving on to that.

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‎08-17-2022 09:50

In response to LizLew329

‎08-17-2022 09:50

Thank you for responding and for the recommendation. It’s been so
frustrating.
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