Inspire 2 won't turn on

[KittyKhaotic]

Hello, my inspire 2 has been off for about two weeks due to poison ivy and not being able to wear. Now I can't get it to turn back on, I've done the plug it in and hold the sides thing and nothing.... Anything else work?? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @KittyKhaotic. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. I hope you're doing well and having a good recovery! 

In addition to the steps you've tried, I'd suggest trying the following steps:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Hope that helps. 

[Bobbiean]

I am beyond frustrated with my inspire 2 - it stopped charging and customer service has sent me three replacements over the last months - all three of which did the same thing.  At the end of my rope. Called tonight and was told they would send me yet another one.  I may give it one more try - not sure - my next step is to junk it and chalk it up to a poor customer service experience.  Very disheartened with the same solution being offered each time without escalating this further to figure out why this continues to happen. One of the most frustrating customer service experiences I've had - and I've had several in my time.  Next step for me is I'll junk the item and start from scratch and purchase a new device - which will NOT be a FitBit. Very disheartening and disrespectful experience.   

[KittyKhaotic]

I've cleaned the contacts, and I'm unsure if it's not charging, it could be at a full charge for all I know, it won't turn on, no matter what I have tried. 

[PGB]

I had the same experience with my Fitbit.  It died within the first year and Fitbit DID replace it, but then my replacement died within 6 months and the only thing they would do for me is give me a discount on my next purchase.  Instead I took my husband's FitBit and have been using it, however, it just reached the two year mark since he bought it and now the battery will not hold a charge.  I am done with FitBit. 

[PGB]

I have a positive update to report.  I contacted Fitbit support and after troubleshooting they offered me a replacement free of charge or 50 percent off an upgraded version.  I chose the free replacement.  My Fitbit was 2 years old and no longer under warranty, so I am pleased they offered to replace it.  

[KittyKhaotic]

I'm glad you have such a positive outcome. I contacted support and went through all the troubleshooting, with no fix. Due to it being a year old, and no longer under warranty, I was offered a 30% discount on a future purchase...Not the outcome I was hoping but, better than nothing, I guess.  

[PGB]

I don’t understand why they were so quick to offer me a replacement when my watch was 2 years old. I am certainly not complaining, but their support team was not “supportive” when I had issues last year. I was all set to never get another Fitbit. So I do not understand why they won’t replace yours.

Sent from my iPhone