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Inspire HR GPS map not correct

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‎01-21-2020 06:36 - last edited on ‎01-22-2020 07:17 by Fitbit Moderator

‎01-21-2020 06:36 - last edited on ‎01-22-2020 07:17 by Fitbit Moderator

Fitbit is not able to map my run properly. It was fine until last week. Any help there? What could be the issue?

 

 

Moderator edit: updated subject for clarity

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‎01-22-2020 08:13 - last edited on ‎01-21-2025 07:45 by Fitbit Moderator

‎01-22-2020 08:13 - last edited on ‎01-21-2025 07:45 by Fitbit Moderator

@Disha.sr Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your GPS data not being recorded. Try refreshing the link between your phone and your tracker by doing the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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