Inspire HR Not Tracking Active Minutes

[crazyplantlady]

Over the last week I’ve noticed my inspire HR hasn’t been tracking my minutes accurately. I got it in March and I’ve been wearing it all the time and usually don’t have any problems with it. Lately, when I work out it will count my minutes accurately but then after, drops the minutes down to nothing. For example I will do a 45 minute workout and see 45 minutes displayed during my cool down but when I’m done and check again the minutes have dropped to 17. I tried resetting the Fitbit to fix this like I have done in the past but it didn’t work. Has anyone else been experiencing this?

[YojanaFitbit]

A warm welcome to the Fitbit Community @crazyplantlady.

Thanks for reporting this issues with your Inspire HR. If you're doing activities in the same way, basically same intensity and duration, your Active Minutes shouldn't vary a lot. Check this information in regards of Active Minutes are gain and restart your Fitbit Inspire HR, just in case that it is a hardware issue.

Also I would recommend checking the information for previous activities during different days, to see exactly what are the activities that are giving you Active Minutes. You can go to the Fibit.com Dashboard on the computer or on the browser in your phone, click on Log > Activities > Choose the date and choose to see calories.

Your Active Minutes will be shown with the calories in high intensity level as green lines, as you can see in the picture. Moderate intensity level are shown in yellow lines.

I'll be waiting for your findings! 

[NeelieIvey]

HI! Have reset and still not logging active minutes! Frustrating. What else can I try?

N

[smed8]

Same here, upgraded from Alta(active minutes working) to Inspire HR & no active minutes now being reported, tried rebooting both smartphone Apple & inspire hr with no luck.

any other suggestions?  Thanks

[Amandalou1990]

Any luck figuring this issue out? I just got my Inspire HR and I’m having the same issues. My Fitbit is recognizing my workout but not my active minutes. Any help would be appreciated!! 

[EDhiker]

Mine started doing that today, I got it this year. I hiked for nearly an hour today and nothing.

In addition, although maybe the same problem, my calories burned is ridiculously low today, and when I click the closeup all it is measuring is my BMR. I got in 7002 steps/3.22 miles today, it is 10 pm and it says I've only burned 1467 cal.

I just reset both the HR and my phone and no change.

[mofeb]

Mine is showing 45 active minutes then not giving me credit for achieving 30 monites for the day.  I.miss a lot of ppints this way.  Continual problem. 

[mofeb]

Same

[Jan827]

Mine tracked active minutes once! Swimming in the ocean. I do other things to get my HR UP and move, but nothing.

[Amandalou1990]

Mine randomly started working about a week after I go it. Now it tracks active minutes without any problems!