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My fitbit

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‎08-29-2020 20:10

‎08-29-2020 20:10

Hi had customers service to check my fitbit and my fitbit was froze up they couldn't get it to work . So they sent me a return paper by email and a month a go I sent it back and I havent heard anything about it. Rather it will be to fix it or send me a new one. So please may i know what is going to happen. 

Barbara Davis 

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‎08-29-2020 20:32

‎08-29-2020 20:32

Hi @dakotawoman47  you'll need to ask customer support. 

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help. If you email, please know that each subsequent email will put you at the bottom of the queue, which will cause you to wait longer.

 

USA: call (877) 623-4997 
UK: call 0800 069 8505
INDIA: call 000 800 050 1057  

IRELAND: call 01 691 7502 (country prefix: +353)
If you prefer an online chat or email, then click for contact options
https://help.fitbit.com/?cu=1

Stepping in the U.S.A. since September 2013. Android 14

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