Inspire HR Short Battery Life

[Alicia_511]

I wear my Inspire HR watch 24/7 I have never had a problem with it until this week. All of a sudden Monday morning my watch has had issues keeping a charge. I charged it Monday by this morning it was dead (which is unusual), so I charged it and it barely stayed charged for 7 hours before I had to charge it again. Before this week I could go 5 to 6 days without charging it and constantly using it. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Alicia_511.

I appreciate your participation in the Forums and sharing that your Inspire HR stopped holding a charge.

Thank you for providing the additional details, I am here to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.

[TheanoL]

Can you please share the solution to this problem for the rest of us suffering the same issue. Thanks.

[Alicia_511]

I ended up calling customer service and since my watch is under warranty they are sending me a complimentary replacement watch that I should receive in the next 5 to 10 days. 

[Mitchell1971]

My battery won’t last longer than a half hour.  In fact I just looked at it and it’s dead.  I just charged it to 100%.  What gives?  I’ve had this for less than a year.  

[LiliyaFitbit]

Welcome to the Fitbit Community, @Mitchell1971 @TheanoL. Thank you for your reply, @Alicia_511. 

@Alicia_511 I am glad to hear that you will receive a replacement. Thank you for posting the update here. 

@TheanoL Thank you for joining the thread and sharing that you're experiencing the same issue with your device. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you. The tips for preventing battery drain can be found at Can I extend my Fitbit device's battery life? 

@Mitchell1971 I am sorry to hear the battery on your tracker won’t last longer than a half hour. Thanks for the details shared. I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox. 

I'll be around if you have any questions. 

[KarolynH]

• My device has started doing this too. A full charge lasts no longer than 7 hours (100% at 7am, down to 23% by 1pm. It's one month out of its 1 year warranty.

[LiliyaFitbit]

Welcome to the Fitbit Community, @KarolynH.

Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate the additional details. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox.

Let me know if you have any questions.

[Alicsquared]

I'm experiencing the exact same thing. How can I open a ticket or reach out for help? 

[KarolynH]

Hi Alicsquared 

I think putting a post on here would work best, I tried emailing customer support and got an automated message back saying this was no longer available.  Good luck!

[Alicsquared]

I'm having this same issue. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Alicsquared. Thank you for your reply, @KarolynH.

@KarolynH Thank you for sharing your experience. I appreciate your input and efforts to help other users. 

@Alicsquared I am sorry to hear you're experiencing the same issue with your device. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

I'll be around if you have any questions. 

[Kaitlyn91]

I charged my Fitbit all morning until it was 100%, wore it for 2 hours and it was at 20%. Issue started within the last week. It used to hold a charge for 4 days and I haven’t changed any settings since I’ve started using it.

[Tibuck86]

I'm having the same issue, and now I won't even charge. My fitbit is only a couple months old 

[CCCS]

Having the same issue. Purchased in Feb 2020. Charge lasts 8 hours or less. Please help with battery replacement or warranty service.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Kaitlyn91 @Tibuck86 @CCCS.

@Kaitlyn91 I am sorry to hear you're experiencing the same issue with your device. Thanks for the details shared. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

@CCCS I am sorry to hear about the battery issue with your device. Thanks for the details shared. I have forwarded your case to our Support team so they can follow up and assist you accordingly. You can take a look at this page for more information about the warranty policy.

@Tibuck86 Thank you for joining the thread and sharing that you're having the same issue and your device is not charging now. I recommend following our troubleshooting instructions in this help article: Why isn't my Fitbit device's battery charging? To maximize your Fitbit device's battery life, see the tips in Can I extend my Fitbit device's battery life?

Keep me posted on the outcome. 

[Kaitlyn91]

I contacted the support team and they had me do a battery drain test. Since mine is still under warranty they gave me a couple of replacement options. 

[meganbk]

this is happening to me too. I have reset it a couple of times but the battery drains right away. I have had the inspire for just over a year. I am a long time fitbit user so this is incredibly disappointing. How do I get assistance?

[SunsetRunner]

I am having a similar issue. It just started this week.  I have worn the Fitbit Inspire for just over a year and I’ve already had it replaced under warranty once.  The replacement is only about 4 months old.

Moderator edit: format

[LiliyaFitbit]

Welcome to the Fitbit Community, @meganbk @SunsetRunner. Thank you for your reply, @Kaitlyn91.

@Kaitlyn91 I am glad to hear that our Support team took care of your case and you were provided with warranty options. Thank you for posting the update here.

@meganbk Thank you for joining the thread and sharing that you're having the same issue with your device. I understand how frustrating this is for you as you have been a Fitbit customer for a long time and would like to continue enjoying the Fitbit experience. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

@SunsetRunner I am sorry to hear you're having a similar issue. I appreciate the additional details and recommend making sure your Fitbit app and Fitbit device are up to date. For instructions on how to update the app and Fitbit device, see How do I update the Fitbit app? and How do I update my Fitbit device? Please check our tips to maximize your Fitbit device's battery life at Can I extend my Fitbit device's battery life?

Keep me posted on the outcome. I'll be around if you have any additional questions.