Inspire HR auto-sync not working

[103]

Hi,

I am using Fitbit Inspire HR on my iPhone, and I want it to auto-sync. However, it never synced automatically. It just syncs when I open the Fitbit app on my iPhone, and the syncing process is quite slow. I have turned on auto-sync in the Fitbit app, and the app is the latest version. I have tried to log off and log in to the app and restart my Inspire HR, but none of them worked. Please tell me what I should do to make the auto-sync work (I like the other aspects of Inspire HR very much).

Thank you!

[AlvaroFitbit]

@103 Thanks for stopping by!

Let me help you with the auto sync feature on your iPhone. Lets try refreshing the link between your phone and your tracker by doing the following:

1. Go to your phone's bluetooth settings and remove all devices listed there.
2. Restart your phone and restart your device. 
3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
4. You can find troubleshooting instructions here.

Let me know how it goes.

[103]

Hi, Thanks for replying!

I have tried what you mentioned multiple times, but it is still not auto-syncing.

[Mand0l0rian]

I have the same issue, my Sony phone connects and auto updates but my iPad cannot find the device?????

[AlvaroFitbit]

@Mand0l0rian Thanks for stopping by!

@103 thank you for the update. Have you checked your phone's battery saving options? I had this same issue with my device and it was the autostart option. Go to settings > apps > permissions > autostart and enable this for the Fitbit app (my phone is a Xiomi MI 8 lite running Android 9), it could be different on your phone but look for a similar setting there.

@Mand0l0rian have you tried the suggestions I shared in my previous post?

Keep me posted.