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Inspire HR black screen issues

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‎06-21-2021 19:12 - last edited on ‎06-22-2021 04:22 by Fitbit Moderator

‎06-21-2021 19:12 - last edited on ‎06-22-2021 04:22 by Fitbit Moderator

My inspire hr has been working perfectly. Updated yesterday. Today I woke up and it was working normally until halfway thru the day the screen was black. I thought the battery was low so I charged it and still black screen. Tried troubleshooting by changing the clock faces, restarting while charging and leaving it to charge for a few hours. Green lights are still flashing underneath and still shows up on my phone app as recording stats but no screen. Any other troubleshooting that I can do?

 

 

Moderator edit: updated subject for clarity

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‎06-22-2021 04:21

‎06-22-2021 04:21

@GalacticGoose Welcome to our Fitbit Community. Regarding the screen issue that your Inspire HR has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

 

Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

 

See you around.

JuanJo | Community Moderator

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