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Inspire HR black screen

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‎03-04-2021 04:05 - last edited on ‎03-04-2021 10:06 by Fitbit Moderator

‎03-04-2021 04:05 - last edited on ‎03-04-2021 10:06 by Fitbit Moderator

Hi I charged my Fitbit and the screen went black. I tried to reset and change the clock face, but nothing helps. The light still flashes, but nothing on the screen. I'm so bummed!

 

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎03-04-2021 08:59

‎03-04-2021 08:59

Yes it's quite disappointing! They offered a discount, but it's really not enough considering this was my second Fitbit and both of them were defective.

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‎03-04-2021 10:07

In response to Steph789

‎03-04-2021 10:07

@Steph789 I hope you are doing fine.

 

Sorry to hear about this and thank you for reaching out to our Support team. Support does follow the guidelines described in the warranty so if your device is outside the warranty period they won't be able to replace it. This is why they offer a discount to help customers in this situation. Still thank you for sharing your feedback.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-04-2021 12:16

In response to AlvaroFitbit

‎03-04-2021 12:16

Yes I'm a couple months past my year warranty ( My husband got me this for Christmas) and I've had two that have been defective. 50% towards a new one seems fair. I can't afford to pay full price especially if it is defective again. Thank you!

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‎03-04-2021 12:24

In response to Steph789

‎03-04-2021 12:24

Same exact thing happened with me!

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‎03-08-2021 11:17

In response to Lizziebell76

‎03-08-2021 11:17

@Lizziebell76 I hope you are doing fine.

 

@Lizziebell76 @Steph789 I do suggest you reach out to our Support team and see what else can they do for you or if they have other options. Hopefully they will be able to help you.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-17-2021 21:59

‎05-17-2021 21:59

I'm on my 2nd inspire hr and same problem with both if I had it to do over again would definitely not of purchased they are expensive junk

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