Inspire HR stopped working

[katycot]

So my Inspire HR just shortly after warranty decided to lose its mind.  First the clock set back 3 hours.  They I had the low battery warning, followed by the face going dark, although the green laser on the bottom continued to light implying the battery was not dead.  I could not get charge to start, and I could not get reset to take.  Left on charger and it woke it a little.  Tried to sync, and got a notice for firmware updates, so I did,  bad mistake as now I can’t do anything; won’t charge, won’t light green laser on back, can’t sync, can’t find to sync.  

I think Fitbit pushed some bad patches.  And the fix was to offer me a 35% discount to buy another.  Sorry, but this same thing happened with the last Fitbit I had, and it feels like a way for Fitbit to sell more devices.  

Give me a fix.

Moderator edit: updated subject for clarity. 

[AndreaFitbit]

Thanks for getting back to us and for sharing your experience with your Inspire HR @katycot.

I understand you've invested in the Fitbit Family; however, we as any other company have policies to follow through.  While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently. We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

[nfoleypa]

I didn't see an answer

[Dog-lover]

@katycot My Fitbit also did this (however, without the time problem) and it would wake for a few seconds. I deleted and reinstalled the app. I’m 0% sure why the app affected the Fitbit, but it worked. Hopefully it’ll work for you as well.

[AndreaFitbit]

Welcome to the Fitbit Community @nfoleypa and thanks for getting back to us @Dog-lover. Thank you for adding your comments to this thread.

What kind of answer were you looking for @nfoleypa.

Thank you for your advise @Dog-lover.