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Inspire HR blank screen

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‎09-01-2019 01:34 - last edited on ‎09-02-2019 06:42 by Fitbit Moderator

‎09-01-2019 01:34 - last edited on ‎09-02-2019 06:42 by Fitbit Moderator

Inspire HR has a blank screen. I've tried a reset but the screen is still blank. Any ideas welcome please

 

 

Moderator edit: updated subject for clarity

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‎09-02-2019 06:45 - edited ‎04-26-2024 08:35

In response to NellyG

‎09-02-2019 06:45 - edited ‎04-26-2024 08:35

Hi @Charly39, welcome to the Community Forums. Thanks for restarting your Inspire HR prior to contacting us. Nice way to go! 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Thanks for your help @NellyG.

Let me know if there's anything else I may do to assist you with. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-01-2019 21:39

‎09-01-2019 21:39

Hi @Charly39 I have flagged a moderator to come and help you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎09-02-2019 06:45 - edited ‎04-26-2024 08:35

In response to NellyG

‎09-02-2019 06:45 - edited ‎04-26-2024 08:35

Hi @Charly39, welcome to the Community Forums. Thanks for restarting your Inspire HR prior to contacting us. Nice way to go! 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Thanks for your help @NellyG.

Let me know if there's anything else I may do to assist you with. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎04-11-2021 15:21

In response to MarreFitbit

‎04-11-2021 15:21

Hello,

 

I have the same problem. My Inspire HR's screen is not working. Initially I got it 2 years ago, but last year the device got replaced due to plastic braking off (not being able to stay on the strap). 

FitBit kindly replaced the dongle in March last year. However, now that new one has a blank screen. It still counts steps, silent alarms and notification vibrations are still on, but as I was using it as a watch as well this is very annoying. 

I have tried everything I could find on the community to reset. Tried the whole hold of 30 seconds, on and off charger. Tried to change the clock face and sync, no luck. I have also run down the battery completely empty and charged it hoping it was just a blip and it would come on after a full charge. No luck. 

 

I love my fitbit, it does everything I need it to (if it's working). I also completely feel comfortable with the app. But, my recent experiences have disappointed me. I would like to have a device that works, and not one that I have to get the company to replace or to frantically google any and all options to fix it. Next time I might opt for a different fitness tracker. 😞 

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