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Inspire HR blank screen

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‎10-30-2021 07:45 - last edited on ‎11-12-2021 04:03 by Fitbit Moderator

‎10-30-2021 07:45 - last edited on ‎11-12-2021 04:03 by Fitbit Moderator

My 15-month old inspire hr would not swipe off time. Put it on charger. This morning phone app said to update Fitbit. I did. Now there is nothing on screen no matter what I do. Hold in button for significant time, all I get is happy face. Tried both on and off charger.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎10-30-2021 11:06

‎10-30-2021 11:06

I had the same problem last week (Inspire HR), and the app said I needed to update the Fitbit.  The update did not seem to go well, but appeared to finish after the 2nd or 3rd time I tried it. The Fitbit has been a blank screen ever since.  I have tried to restart it on the charger (push button for 5 seconds; let go.  Take off charger, wait 10 sec, then try the 5 sec push on the charger again).  Nothing nada zilch.  I have rebooted my phone, deleted the app from my phone, reinstalled, ensured that location settings were turned on.  Now the phone can't see the Inspire, so I can't add it as a device.

 

I've been a loyal Fitbit user for several years now, and this is my third device.  I'm thinking it's going to be my last Fitbit device if I can't get it back up and working. 😞

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‎10-30-2021 11:15

In response to JodiQ

‎10-30-2021 11:15

Thanks. Glad to know someone else had this problem. I've been using fitbits
for a number of years (my third device also) and I think this is the first
time I've been told to update. I am trying to get some response from
Fitbit. If I can't get it working, I will probably look into Amazfit
because it syncs with Alexa. Also Kore. The manager of our gym recommended
it. Will let you know if I have any success.
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