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Inspire HR counting steps inaccurately

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‎08-10-2020 15:53 - last edited on ‎08-11-2020 18:18 by Fitbit Moderator

‎08-10-2020 15:53 - last edited on ‎08-11-2020 18:18 by Fitbit Moderator

I purchased my Inspire HR less than a month ago and it does not track my steps correctly. I have played with wrist placement and restarted is per directions in other posts. My Alta lasted for years, but was cracked. Thought I would take a step up. My husband got the charge 3 and it works great. What are my options?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎08-11-2020 18:18

‎08-11-2020 18:18

Hi @JaKatt, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. If you believe that the step count of your Fitbit Inspire HR is not accurate, I recommend you to learn more about how accurate are Fitbit devices checking the information that's specified on: How accurate are Fitbit devices? and let me know if the issue persists. If so, please share with me more details so we can move on. 

 

I'll be here if further assistance is needed.

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‎08-11-2020 19:13

In response to RicardoFitbit

‎08-11-2020 19:13

Hello. I have read many tips over many day trying to figure everything out. I did look at you suggested items. Short of actually measuring my strides. My husband has a Charge 3. This past weekend we took several 4 mile walks. His would register 4 miles when mine only showed1 or 2 miles. I had to manually enter to make up the difference.  It doesn't seem like it should be so difficult to track steps. I know I get my 10,000 steps almost daily, yet have seldom had them show. Its disheartening and frustrating that I should have to do so much work to use it. Currently it is a watch with silent alarms, and enjoyment of step goals met stopped with my new Inspire HR.

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‎08-13-2020 03:35

In response to JaKatt

‎08-13-2020 03:35

Last night we took a 3000+ walk as shown on my husband's charge 3. Mine showed half of that at best. After getting home from work I showed only 650 steps from all day. I would like to return this. Do I send it back to the store I bought it from? I'm so sad this isn't working. My walks are what I live for. Monitoring it made it fun and a competition for myself. Now I'm  frustrated every day by it. I get the vibration celebration only from my husband saying he just reached 10000. Please tell me how I return/exchange this. I'm sad, just sad.

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