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Inspire HR display corrupted

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‎12-03-2020 22:31 - last edited on ‎12-04-2020 10:08 by Moderator Alum

‎12-03-2020 22:31 - last edited on ‎12-04-2020 10:08 by Moderator Alum

Hi, I got my Fitbit back in February, I have been very careful with it and even made sure to never get it wet.

 

Anyways just a couple of weeks ago I noticed there are black lines going down my screen and faded areas so I can barely see anything on my screen anymore! No idea why. 

 

 

Moderator Edit: Clarified subject

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‎12-04-2020 10:09 - last edited on ‎07-31-2024 03:51 by Fitbit Moderator

‎12-04-2020 10:09 - last edited on ‎07-31-2024 03:51 by Fitbit Moderator

Welcome to the Community, @Mkd2020.

If you are experiencing display issue with your Inspire HR, I recommend restarting the unit by following the instructions provided in the help article: How do I restart my Fitbit device?.

Let me know how it goes.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎12-04-2020 10:17

In response to AlejandraFitbit

‎12-04-2020 10:17

Sorry I should have mentioned that I already tried doing that and no luck.

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‎12-06-2020 10:16 - last edited on ‎07-31-2024 03:50 by Fitbit Moderator

In response to Mkd2020

‎12-06-2020 10:16 - last edited on ‎07-31-2024 03:50 by Fitbit Moderator

Thanks for getting back, @Mkd2020.

I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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