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Inspire HR display going black

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‎10-30-2020 08:08 - last edited on ‎10-30-2020 19:27 by Fitbit Moderator

‎10-30-2020 08:08 - last edited on ‎10-30-2020 19:27 by Fitbit Moderator

The screen of my Inspire HR sometimes goes black and stays like that for 2-3 days. It vibrates and I can check that it's counting the steps through the app, but the screen is black.

 

It happened with my previous Inspire HR twice, then the customer assistance changed it with a new device because the warranty was still valid, and this is the second time it's happening with the new Inspire HR too. Every time (for now) after a few days, it starts working again.

 

I really don't know why it happens. I'm not "mistreating" it... Any idea?

Thank you all

 

Moderator Edit: Clarified subject

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‎10-30-2020 19:27 - last edited on ‎08-25-2025 06:27 by Fitbit Moderator

‎10-30-2020 19:27 - last edited on ‎08-25-2025 06:27 by Fitbit Moderator

Hi @Miriana, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. If you haven't already done so, I recommend you to restart your Inspire HR following the next steps:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  3. Press and hold the button or buttons on your tracker for 5 seconds.
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Let me know if the issue persists. 

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