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Inspire HR display not properly working

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‎10-19-2020 02:45 - last edited on ‎10-20-2020 17:09 by Fitbit Moderator

‎10-19-2020 02:45 - last edited on ‎10-20-2020 17:09 by Fitbit Moderator

My Inspire HR screen light up automatically, and cannot scroll up and down. My Inspire HR cannot function normally.

However, I bought it at HK, but now live in Taipei, don't know how to solve my problem.

 

Moderator Edit: Clarified subject

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‎10-20-2020 17:07 - last edited on ‎07-11-2025 08:23 by Fitbit Moderator

‎10-20-2020 17:07 - last edited on ‎07-11-2025 08:23 by Fitbit Moderator

Hi @EvaLamHK, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared. To fix the display issue of your Inspire HR, please follow the next steps to perform a restart process:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  3. Press and hold the button or buttons on your tracker for 5 seconds.
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

I'll be here if further assistance is needed.

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‎10-20-2020 17:57

In response to RicardoFitbit

‎10-20-2020 17:57

Hello, I restarted the tracker, but the screen still cannot scroll.

Any other method to fix the display problem?

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