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Inspire HR does not sync with app when starting a training

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‎08-16-2019 02:41

‎08-16-2019 02:41

Hello,

 

My Fitbit Inspire HR does not sync with the app when I choose a training on my fitbit itself. However, my fitbit is continually connected with my phone. It stops connecting from the moment I choose a training that needs a GPS location. 

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‎08-18-2019 07:48 - last edited on ‎01-29-2025 08:00 by Fitbit Moderator

‎08-18-2019 07:48 - last edited on ‎01-29-2025 08:00 by Fitbit Moderator

@Lars25-7, welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

Let me help you with your Inspire HR not syncing with your phone when tracking an activity. Which phone are you using? Is it compatible? You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-21-2019 04:11

In response to AlvaroFitbit

‎08-21-2019 04:11

Thank you for your reply.

 

I have tried many things to solve the problem. I tried your solution and it solved the solution for the first couple of hours. After this the same problem occured. I am using a One Plus 6T which used the exact same software as an One Plus 6 (which IS compatible)

 

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