Inspire HR does not vibrate

[Shannen94_]

I bought my Inspire HR about a week ago. I've set my step goal and enabled notifications. The notifications work fine but the device will not vibrate. It's fully charged and synced and I have tried restarting it, unpaired it from my phone (Samsung S8) and re-paired it again. "Do not Disturb" is not enabled and I've restarted the app multiple times as well. I've even tried a "test call" through the Fitbit app, used the stopwatch feature and also tried to set an alarm and each time the notification comes through but the Fitbit does not vibrate! Please someone help, I feel like I've tried everything! 

Thanks!

[NellyG]

Hi @Shannen94_ So you are saying it doesnt vibrate for anything at all? How about when you put it on charge? Try restarting it several times and if that doesnt help, please come back here.

Restart your tracker

[johu34]

Hello 

[TrainerDebby]

Mine won't vibrate either.  I have done all the troubleshooting steps.  The notifications themselves come through on the tracker, it just won't vibrate.  Even when doing a restart, I get the smiley face but no vibration.

[Shannen94_]

Hi, I just contacted Fitbit directly and they were able to offer me a replacement! Maybe send them an email! Sent from my Samsung Galaxy smartphone.

[LizzyFitbit]

Hi @Shannen94_, @johu34 and @TrainerDebby. Welcome to the Community. @NellyG, it's great to see you here and thanks for stopping by. I'm sorry for my delayed response.

@johu34, thanks for joining the conversation and let me know, is your Inspire HR having the same situation? If so, have you tried the restart process?

@TrainerDebby, thanks for troubleshooting your device with our suggestions. Since your Inspire HR isn't able to vibrate, I've requested a case for you. Our team will contact you via email, so keep an eye on your inbox.

@Shannen94_, thanks for contacting our Support Team and I'm happy to hear that you'll receive a replacement. Wonderful!

[TrainerDebby]

Hello, just want to give you an update.  The support team did contact me and had me return my Inspire HR.  I just received my new one yesterday, and it is working just fine now.  Thanks for all your help in getting it exchanged.

[LizzyFitbit]

Hi @TrainerDebby, welcome back.

Thanks for the update and I'm happy to hear that you received your new Inspire HR. That's fantastic news! I'm just glad to have helped you and let me invite you to visit our Discussion Board where you can share your experiences, meet people and create new topics. Happy Stepping!

See you around. 

[MeganLQuinones]

Please help,  I am having the same exact problems as everyone else on this thread and I've only had my fitbit for 1 day! Bo vibration and motifications while onn do not show up on the screen, even a test call doesn't trigget anything, alarms not working either. I've done EVERY troubleshooting step under the sun and yet, nothing. I've checked and double-checked the manual and only community help. I've read out to Chstomer Service via Twitter message but no response. Please advise? Thank you so much in advanced!

[LizzyFitbit]

Hi @MeganLQuinones. Welcome to the Community Forums. I'm sorry for the delay.

Thanks for sharing that your Inspire HR is having a similar behavior, as well for the troubleshooting steps tried on your own. You did a good job in researching our Community and contacting our Support team via Twitter! This shouldn't be happening and since your notifications and alarms are affected, I got in touch with our team to share your details, however I was told that you already have a case created with them. Please keep an open communication with them so you can receive further assistance.

[RLB16]

I contacted Fitbit since my Insipire HR notifications were not working. I received the new one and the notifications appear to be working but the fitbit does not vibrate when a new calendar alert comes in. This is a brand new fitbit that was just sent me? Any suggestions. I have called the company at least 3 times now. This is very frustrating.

[LizzyFitbit]

Hi @RLB16. Welcome to the forums.

Thanks for letting me know that your Inspire HR isn't vibrating correctly. I understand how you're feeling about your replacement and just to confirm, does this happen just with calendar notifications? Or do you have this issue with reminders to move, alarms and other type of notifications?

If you've not done so, I'd recommend to restart it as described in this help article and make sure to keep your Inspire HR updated.

[RLB16]

I have restarted my Fitbit and it is updated. The vibration is not felt for any notifications except occasionally during a phone call. Today, I had to spend 2 hours trying to figure out why it wouldn’t sync. This Fitbit should be retired and those under warranty offered a different model.

Sent from my iPhone

Moderator Edit: Personal info removed

[Doug45]

I have a similar problem. My Inspire HR vibrates for the hourly reminder to take 250 steps, but not for the countdown timer that I set right on the FitBit. I tried to chat with customer support but they are busy and want me to call them on the phone. Is it better to just email them? Can't stand hanging on the phone!
Thanks.

[RLB16]

I would call them. They may replace it! Been disappointed with this model.



Sent from my iPhone

[Doug45]

Thanks! I did call, they fixed the problem while on the phone, but then later, it would no longer vibrate! I think the whole system is too complex. We worked through
troubleshoot steps on my iPhone, the Fitbit App, and the Fitbit itself. Too many conflicting settings, I think, is the problem.

[LizzyFitbit]

Hi @RLB16, I'm glad to see you around. @Doug45, welcome to the forums.

@RLB16, thanks for replying back with the requested information. I'm sorry that you're going through this experience. Since your Inspire HR is still not vibrating as expected, I've gone ahead and requested a case on your behalf so our team can continue helping you via email. Due to recent events affecting our operations there might be a delay in their reply, but they'll get in touch with you soon.

@Doug45, thanks for your feedback and for the time taken to contact us via phone. I see where you're coming from about your tracker not vibrating correctly. Since you already have a case created with our Support team, I've got in touch with them and I was told that they'll continue helping you via email.