Inspire HR won't set up

[DogDaddy]

As an existing user, I am trying to set up my new Inspire HR tracker using my computer rather than my phone.  I follow the steps until I get to Select a Device.  The Inspire HR is not listed.  Now what should I do?

[AlvaroFitbit]

@DogDaddy It's nice to have you on board!

Let me help you setting up your Inspire HR. Some of our newer devices will require an Android or iOS device to be setup. You could use one from a friend or relative to setup your tracker.

Let me know how it goes.

[DogDaddy]

This is very frustrating and confusing.  Are you telling me I can't set
up my new Inspire HR with my computer?  If so, my wife has a smartphone
and already has the fitbit app for her device. Will that work?  If this
becomes any more difficult, I'm returning the device and shoping elsewhere.

[Bucknaked]

I finally returned the Inspire as I could not get a consistent  answer regarding the set up of this product.  I also did not like the magnetic feature of the charging cable.  The whole process was frustrating and time wasting.

[dk7195]

Yep, I'm about there myself. If frustration were an exercise, Fitbit would be a world leader in fitness.

[starzlmom28]

Do I need to return my Inspire HR because I do not have a smartphone?  I only use my laptop?  Help to be able to add it to my account.

[Bucknaked]

Sent from my Verizon, Samsung Galaxy smartphoneI agree with you, I want to  use my laptop. I sent it back.

[starzlmom28]

My daughter helped me set it up on the Ipad.  Thank goodness for her help!

[starzlmom28]

Got it done with daughter's help by setting it up through an ipad.  Very frustrating though because I did not know beforehand that it wouldn't work by doing it on my laptop.