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Inspire HR doesn't sync correct

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‎06-02-2020 13:42 - last edited on ‎06-07-2020 09:36 by Fitbit Moderator

‎06-02-2020 13:42 - last edited on ‎06-07-2020 09:36 by Fitbit Moderator

On my watch i have 6000 steps

my app says 1200 steps

amd gives No data Aboutaleb sleep and actieve hours

i updated software

removed the app

reconnect the watch

 

still it doesnot work

 

what can i do? 

 

Moderator edit: updated subject for clarity

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‎06-07-2020 10:08 - last edited on ‎06-13-2025 06:57 by Fitbit Moderator

‎06-07-2020 10:08 - last edited on ‎06-13-2025 06:57 by Fitbit Moderator

@Mbeus Welcome to the Fitbit Community!

Let me help you with your Inspire HR not syncing and thank you for troubleshooting this issue. You can try the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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