Inspire HR doesn't sync

[Trudnesprawy]

My inspire hr fails to sync with my mobile. The app is on and so is Bluetooth and the location. I get a message that "this might take a while" - and nothing happens. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Trudnesprawy.

Thanks for the details shared in your post. Syncing difficulty is usually caused by a missing requirement and I recommend following our troubleshooting instructions in this help article: Why won't my Fitbit device sync?

By the way, I've moved your post to Inspire & Inspire HR board so we can keep our forums organized.

Hope this helps. 

[Trudnesprawy]

Thanks a lot, sorry, I thought I was in the right place.

I followed all the troubleshooting steps (rebooting fitbit, rebooting my phone, the OS is up to date etc.) until even uninstalling and installing the app again. Now all i get is that there is an issue with Bluetooth - "pairing takes longer than usual. We're working on it". Yes, bluetooth is on and I know it works as I use it to connect to other things too. I switched off bluetooth on other devices my phone is paired with which are around. It's now been trying to connect for ~10 minutes, so i'm not too hopeful, tbh. Not really sure what next to do.

[LiliyaFitbit]

Thank you for your reply, @Trudnesprawy.

I appreciate your efforts and the additional details. I understand how you are feeling and recommend connecting your tracker to the charging cable. If your tracker is still not syncing, I suggest getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.