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Inspire HR doesn't track steps

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‎07-02-2019 12:15 - last edited on ‎07-03-2019 09:14 by Fitbit Moderator

‎07-02-2019 12:15 - last edited on ‎07-03-2019 09:14 by Fitbit Moderator

My fitbit was working perfectly for 3 days.. then last night it didn't track sleep.. It's showing cal burned but not steps walked... I have followed the reset advise.. deleted the app, reinstalled. update the firmware. It's showing cal burned but still no steps. Any Advice?

 

 

Moderator edit: updated subject for clarity

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‎07-03-2019 02:14

‎07-03-2019 02:14

Hi @justicefit I have flagged a moderator to come and help you.

Community Council Member

Helen | Western Australia

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‎07-03-2019 09:13

In response to NellyG

‎07-03-2019 09:13

@justicefit welcome to our Fitbit Community! Regarding the steps tracking issue that your Inspire HR is experiencing, I was able to get in touch with our Support team and was told that they assisted via phone. I would like to know if a solution was provided.

 

Thank you for your help @NellyG!

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

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