Inspire HR don't synch since 3 days

[SallyGCP]

Hi, 

I know there are Mandy questions with No synch devices.

I had readvmany of them and try to sokve my issue If I follow different steps.

I turn in Off and on Bluetooth

I restart the Fitbit devices, deinstall the App Start the mobile News, Install all ans try to enter the device to the App.

The App find my device, ASK the Code and try to Connect. After these I recieve an Error, that I should try to Connect again 

What can I so, or ist the device broken?

Thanks for helping me.

[Odyssey13]

Hi @SallyGCP  you have Android? You're not supposed to connect it to the bluetooth. The Fitbit uses bluetooth, but you don't directly connect to it. The device pairs to the email address of your account when you log in. You try restarting your Inspire HR?

[SallyGCP]

Hi Odessey, yes it is Android Motorola G8. I don't try it to connect direct with Bluetooth. I tryed to connect via app. I restarted the device twice. Therefore I load it and push the button some seconds.

Kind regards,

[Odyssey13]

Hi @SallyGCP  you said it asked for a code. If you've already set up, you just log into your app and tell it to sync. If it's asking for a code, it sounds like you're trying to set it up on bluetooth.

[SallyGCP]

I turn on Bluetooth in my mobile. Open the App and choose new device connect. I follow the assistent and in one step I should enter a Code which ist sign in the device. This is works, but the last step of connection stops and show me three possibilities to solve but nothing helps.

[Wronka]

Hi there, 

I have the exact same problem. My Inspire HR last sync was on 18th June 2021 (over a month ago!). Also, since some time the watch is not showing me messages/calls notifications in real time. I followed all troubleshooting steps mentioned on Fitbit help section:

1. Went to the app and clicked to sync - it was running for a longer moment and returned an error that it's unable to.

2. Forced quit the Fitbit app, then reopened it.

3. Turned Bluetooth off and back on.

4. Made the Bluetooth forget the device. 

5. Restarted the watch (twice even).

6. Restarted my phone a few times.

7. Removed my Inspire HR from the app and tried to pair it again (without luck - the same as in point 9).

8. Uninstalled and reinstalled the Fitbit app. 

9. Logged in the reinstalled app and chose to pair the device again - selected the device type, the phone finds it, watch gives me 4-digit code which I put in the syncing process in the app, it shows 'connecting' for like 20 min (displaying an apology that it takes longer than usual), just then to return an error that I do not have a bluetooth connection (which I have on but more often than not, the bluetooth doesn't find my Inspire HR as an available device after I made it forget it).

My Android is version 9 (should be supported), both the app and the watch were up to date with updates/versions.

Any suggestion what more can I do to connect my watch to the app?

[SallyGCP]

Hope someone can help US to synch.

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @SallyGCP @Wronka. 

Thank you for sharing this information about the trouble you've been experiencing with your Inspire HR devices. 

Before considering other options, and besides the steps that  you already mentioned, could you please confirm if you already tried all the steps listed here to resolve syncing problems? In addition, please make sure to check all the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

In case you're also having trouble during the set up process, you can also follow the steps provided in this article. 

Hope this helps, I'll be around. 

[SallyGCP]

I tryed all steps. Nothing is working.

I have no Others devices which I can test the synch.

Mobile = Android 11

Fitbit device = inspire HR Version 34.20001.88.

----------------------------------------------------

I solve it.

I am in a place without WLAN and do the following steps:

- deleted the App 

- Bluetooth Off 

- Turn Off my mobile (No restart)

- restart the Fitbit device inspire HR 

- restart my mobile 

- Install the Fitbit App 

- restart Bluetooth (No search for devices)

- start Fitbit App 

- add the device 

 All these Points without WLAN

[DavideFitbit]

That's great news, @SallyGCP! Thank you for sharing these steps and that you were able to resolve it, I'm sure it will be useful for other users as well. 

Have a great day. 😀