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Inspire HR doubling steps

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‎05-01-2020 17:49 - last edited on ‎05-08-2020 13:03 by Fitbit Moderator

‎05-01-2020 17:49 - last edited on ‎05-08-2020 13:03 by Fitbit Moderator

Why has my Inspire HR Fitbit only an year old been doubling my steps daily.   I only get real time steps if I sync every day.  I don't have time to do this every single day!

 

Moderator edit: Subject for clarity 

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‎05-08-2020 13:03

‎05-08-2020 13:03

Hi @happytrekker, it's nice to see you again participating here in the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention, certainly you do not have to sync every day your device to avoid this issue to occur. To better assist you, can you please let me know when was the first time you experienced this issue and how many times since then? If you haven't already done so, I suggest you to restart your Inspire HR following the steps that are specified on: How do I restart my Fitbit device? and let me know if the issue persists.

 

Keep me posted.

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‎05-19-2020 17:14

In response to RicardoFitbit

‎05-19-2020 17:14

I have had this same problem with my steps doubling.  It started a few days ago.  I only use my computer to sync and eventually it reverts to correct step number of steps but it is annoying if checking while I am out and about.  I have had this fitbit inspire HR since December 2019 and never had this issue until now..

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