Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR exercise and notification options missing from tracker after update

Replies are disabled for this topic. Start a new one or visit our Help Center.

My Inspire updated this morning and now there's are no exercise options on the tracker.  I had to manually enter my workout in the app. I have already tried restarting and removing, then re-adding tracker to the app. Notifications option is also missing. 

 

I just changed the clock face and now exercise options are available, but they are the wrong ones and notifications are still missing. 

 

Just changed click face back to previous, and now all options are available. This update seems very glitchy. 

 

 

Moderator edit: subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

Hi @Speaktru, it's nice to see you again in our Community Forums. 

 

I appreciate your participation in the Forums and sharing that exercise and notification options were missing from your Inspire HR after the update. Thanks for trying to resolve this, I am glad to hear that after changing the clock face all options are available. I appreciate the update and your feedback as it helps us to keep improving. 

 

For more information about your device's display, see How do I navigate my Fitbit device?

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

Unfortunately, prior to the update issue, my Inspire HR simply refused to turn on. After trying all known troubleshooting, customer service agreed to send me a replacement. Shortly after this the Inspire "woke up" and proceeded to update. After the issues around the update were corrected, and working fine for one day, it went back to sleep again and since will not wake up. The replacement was received at my US address, but since I won't be there until February, I will be without my tracker, and will not know if it actually works for another 5 months 😞 because you can't ship to Israel. I am concerned because I see a number of posts where people received replacements that also were defective. I really wish I could have seen these forums before I decided to purchase from Fitbit.

Best Answer
0 Votes