Inspire HR half the display missing

[VG1000]

Over the last month a few horizontal lines have started missing on my display, then yesterday every other line, this morning the right hand side vertical has gone. 

I have tried re setting - no difference…..

please help with what to do? It is just under 1 year old   

[AlvaroFitbit]

@VG1000 I hope you're doing well!

Thank you for troubleshooting this. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

[VG1000]

Thank you for getting back to me - when I “click here” there is no chat on line/ talk to option - only the options here:

 

[VG1000]

Thank you for getting back to me - when I “click here” there
is no chat on line/ talk to option - only the options here:


I don’t have Twitter

So where do I go from here???
TIA for your help.

[AlvaroFitbit]

@VG1000 I suggest you try at a different time to see if these channels (chat and phone are available). These options may not appear if there are too many contacts at the time.

[VG1000]

Hello again

There is definitely no link on that page to “chat with us” on line, no mater what time of the day/how many times I try it - I attach here the screen grabs showing the entire page.
I am at a loss of how I can fix the problem? The fitbit is working fine/communicating to the app, but I now have virtually have no screen display, so I guess the display needs replacement if that is possible?
I also attach a photo of the screen.  
I really appreciate your help in finding my next step with this.
TIA, Vikki