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Inspire HR heart rate data and steps no longer registering

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‎07-22-2020 06:40 - last edited on ‎07-26-2020 08:01 by Fitbit Moderator

‎07-22-2020 06:40 - last edited on ‎07-26-2020 08:01 by Fitbit Moderator

My app is no longer tracking my heartbeat or my steps. And when I exercise this was the whole point of upgrading to a Fitbit with that capability. I'm tired of constantly having to spend money with Fitbit. When will this be fixed. It's the whole point lol. I want to see my heart rate while exercising so I can modify or increase intensity. 

 

 

Moderator Edit: Clarified subject

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‎07-26-2020 08:11 - last edited on ‎03-12-2025 08:50 by Fitbit Moderator

‎07-26-2020 08:11 - last edited on ‎03-12-2025 08:50 by Fitbit Moderator

 @Lbreier I hope you're doing well!

Let me help you with your missing data. This is odd. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.  

The restart should also help with the step detection. Finally sync your tracker.

Let me know how it goes.

Alvaro | Community Moderator

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