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Inspire HR heart rate not updating on app

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‎08-20-2021 06:15 - last edited on ‎08-22-2021 05:53 by Fitbit Moderator

‎08-20-2021 06:15 - last edited on ‎08-22-2021 05:53 by Fitbit Moderator

Hi

Apologies if already covered. I’ve noticed for the last week or so that the heart rate doesn’t update on the app. (Working fine on Fitbit) I initially tried logging out but no joy. I find that I physically have to remove the device and re-connect for it to start working again. 

Is this a known problems with a workaround?

 

Thanks for your time.

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎08-20-2021 07:29

‎08-20-2021 07:29

Decided to delete device and reinstall. Worked for about an hour, but now stopped again. 

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‎08-22-2021 06:08 - last edited on ‎11-28-2024 07:46 by Fitbit Moderator

In response to Longshanks2

‎08-22-2021 06:08 - last edited on ‎11-28-2024 07:46 by Fitbit Moderator

@Longshanks2 Welcome to the Fitbit Community! It's great to have you here!

This seems like an issue with the link between your phone and your tracker so I suggest you try the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Hope this helps.

Alvaro | Community Moderator

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