It's good to see you participating in the community @Dazie_9.
Thank you for taking the time to share you inquiry.
Please, if you haven't done so already, please try the following steps that have been useful for other users:
- Force quit the Fitbit app.
- Turn Bluetooth off and on.
- Open the Fitbit app and sync again
In addition, I recommend that you try restarting the device using the steps suggested in this article.
If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems,
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