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Inspire HR issues

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‎04-14-2019 12:49

‎04-14-2019 12:49

sorry if this is a repeat  about this but please help!!  I have an IPhone XR.  I also have the Inspire HR.  Two problems - I have tried reloading app, resetting Fitbit, removed all other devises for Bluetooth, but my Fitbit will not sync without me manually syncing it and that takes up to 10 minutes.  Any ideas?? 

Also, when I am working out on treadmill it doesn’t recognize it as an exercise at all.  I have tried it on my arm (NOT holding on) and using it has a clip on my waist and it does t recognize that I walked/jigged for 2 miles??  If I logged the expertise manually it logs extra steps which doesn’t help me if I am really watching my activity.  What am I doing wrong?? Help!!! 

  

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‎04-14-2019 13:15

‎04-14-2019 13:15

Hi @BBMOM19, are you absolutely sure you have an Inspire HR?  You mentioned that you sometimes use a clip for your treadmill workouts, but the Inspire HR doesn't fit into a clip.  Are you sure you don't have the regular Inspire (which does have a clip)?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎09-12-2019 12:35

‎09-12-2019 12:35

I'm having the same issue. Does not automatically sync, I have tried reloading the Fitbit app, turning off bluetooth etc. It also does not record my biking exercise or accurately recored calories burned (I have a Fitbit Charge HR and do not have any of these issues. The Inspire HR is a new device, unfortunately I'm sending it back. 

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