Inspire HR issues

[Giniger]

I've had my Inspire HR for 14 months. The first 10 months or so it worked great. The last couple of months I have had repeated problems, all of which have been fixed by rebooting it. But I shouldn't have to reboot it every week (or sometimes twice a week). Today it is randomly counting (or not counting) my steps. Some days it doesn't sync. Some days it freezes on one screen. I didn't make a warranty claim because even though it started having problems when it was still within the warranty period, the problems were easily remedied, and I didn't think it would become a pattern. Is this consistent with what other Inspire HR users have experienced? Is this why they quickly came out with an Inspire 2?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Giniger.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and appreciate your feedback as it helps us to keep improving. I recommend trying the following:

1. Confirm the steps to restart the tracker: How do I restart my Fitbit device?

2. Confirm if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

You can find the complete troubleshooting instructions to resolve the syncing issue at Why won't my Fitbit device sync?

Hope this gets you back on track!

[Mhaus · Accepted solution]

Having the same problem with 14 month old Fitbit dying after last software update although it worked fine until then. Hope you get it resolved. Fitbit told me if it’s after the 12 month warranty they won’t help

[Giniger]

Thank you for responding. I did all those things. It has just become unreliable. Today it’s fine. Yesterday it skipped most of my sleep. The day before it would randomly stop counting steps. 

[LiliyaFitbit]

Thank you for your reply, @Giniger. It's nice to see you around, @Mhaus.

@Mhaus Thank you for joining the thread and sharing your experience, I understand how you are feeling. I am sure our Support team tried their best to help you resolve the issues with your watch, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding.   

@Giniger I appreciate your efforts and the additional details. If you continue experiencing issues with your device, please get in touch with our Support team so they can evaluate your tracker's behavior and help you with this matter. Click here to get connected via chat or phone.

See you around.