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Inspire HR lost steps from Runkeeper exercise

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‎02-10-2021 19:08 - last edited on ‎02-12-2021 18:53 by Fitbit Moderator

‎02-10-2021 19:08 - last edited on ‎02-12-2021 18:53 by Fitbit Moderator

I had almost 11,000 steps, then all of the sudden I had around 6,000!  I looked in the app, and I had 0 steps from a 45 minute activity! I took a walk, and I was using Runkeeper. It was all synced just fine an hour earlier with the proper steps, then all of the sudden they were gone. Is it a synching issue with Runkeeper? The sync worked fine for my walk on Monday. I did a sync of both apps and rebooted the actual fitbit itself with no change. Is anyone else having this problem, or who has in the past?

IMG_2952 copy.jpg

 

UPDATE 2/12/21: Nothing has changed for that day. It's still as if all the steps I took during that activity was deleted. I guess I will never recover it, and it is just a fluke incident. I had no problems yesterday. Although I manually added a treadmill activity in RunKeeper. We will see what happens the next time I use RunKeeper with GPS again for an outdoor activity. Still wondering if this has happened to anyone else though.

 

Moderator Edit: Clarified subject

Moderator Edit: Formatting

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