Inspire HR not counting steps

[TracyKitchen]

My inspire HR is not counting my steps correctly. I have been searching for solutions online and have restarted my fitbit but despite giving it a few days again it is not counting all of my steps. I have compared it to another step counter, I have counted the steps I have walked from A to B myself and there are also certain routes where I know roughly how many steps it would take and each time my fitbit has been incorrect for over two weeks. This is incredibly frustrating when I am working hard on my daily steps and my fitbit record is incorrect.

[AlvaroFitbit]

@TracyKitchen It's nice to have you on board!

Sorry to hear about this. Your device will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may be still but you could be moving or walking. This may happen when you are pushing a cart or holding bars while walking or using a treadmill. For added sensitivity you can try wearing your device on your dominant hand but select that hand as non dominant on the device’s settings to make it more sensitive to movement. Also make sure your hands are moving so the device can properly track your steps.

Hope this helps.