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Inspire HR not functioning properly

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‎11-10-2019 19:41

‎11-10-2019 19:41

I’m not receiving calls or texts, not accurately counting steps. It randomly logged 12 min of swimming when I didn’t swim. I don’t get the reminders. I’m very disappointed in this product.

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‎11-11-2019 07:02 - last edited on ‎03-07-2025 08:00 by Fitbit Moderator

‎11-11-2019 07:02 - last edited on ‎03-07-2025 08:00 by Fitbit Moderator

@RP1985 A warm welcome to our Community!

Let me help you with your Inspire HR not working as it should. Start by restarting your device. For the notifications please follow these suggestions. 

About the swim detection. Your device detects activities based on the motion on your arm. The automatic detection is a feature called SmartTrack. For example when using the elliptical machine make sure you have the moving bars so your device detects the motion and records the activity. Try to remember if you were moving your arms when this activity was recorded.

Finally for the reminders to move make sure that your tracker isn't in the do not disturb mode (long press the button). 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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