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Inspire HR not getting notifications

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‎02-08-2020 07:56 - last edited on ‎02-09-2020 06:43 by Fitbit Moderator

‎02-08-2020 07:56 - last edited on ‎02-09-2020 06:43 by Fitbit Moderator

I recently purchased an Inspire HR. I’ve got it synced to my phone and connected the Bluetooth, got all my settings so that I should receive notifications on my Fitbit, but it’s not working.. it won’t let me pair it. Help?!

 

 

Moderator edit: updated subject for clarity

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‎02-09-2020 09:09 - last edited on ‎03-20-2025 07:09 by Fitbit Moderator

‎02-09-2020 09:09 - last edited on ‎03-20-2025 07:09 by Fitbit Moderator

@K9876 Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Inspire HR not getting notifications. Which phone are you using? Is it compatible? You can try the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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