Inspire HR not responding

[TKLi]

I have performed a soft reset operation:

plug the charging cable to the charger and other end to Inspire HR tracker; Press and hold the button on your tracker for more than 5 seconds. There is no response at all.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @TKLi, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some steps before to posting over here. To better assist you with this and identify in a better way the issue you're experiencing with your Inspire HR, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? The display is on but frozen or it's not turning on? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

Let me know if you have any additional questions, I'll be here.

[jibbajan]

I have the same issue. heart rate monitor flashing and it will only show the time when I press the side button. soft reset doesn't work and touch screen unresponsive.

[RicardoFitbit]

Welcome aboard @jibbajan.

Thanks for your post and for trying some steps before to posting. Since your device is still not responding, let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.