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Inspire HR not responding

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‎09-03-2020 10:19 - last edited on ‎09-04-2020 18:56 by Fitbit Moderator

‎09-03-2020 10:19 - last edited on ‎09-04-2020 18:56 by Fitbit Moderator

Hiya. My inspire hr suddenly went blank yesterday afternoon while at work. I had charged it that morning and it seemed ok.  
I plugged it into charger but it does nothing. No vibration, smiley face etc. I followed The advice given on the forum re: cleaning, plugging into wall socket but still nothing. 
this was a replacement In December for another which was still under warranty. I don’t even wear it in the shower or while swimming so am mystified as to what’s happened. Any other tips please. 

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎09-04-2020 18:55

‎09-04-2020 18:55

Hi @DollyV, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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‎09-05-2020 01:44

In response to RicardoFitbit

‎09-05-2020 01:44

Thank you for your response- The green light on the underside isn’t glowing and I’ve cleaned it well. I’ve checked the charger, it works with my husbands Fitbit of the same model.
The battery is charged as I did it about 24 hours before it packed up. Nothing is happening!

Sent from my iPhone
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‎09-05-2020 02:42

‎09-05-2020 02:42

I have exactly the same problem my fitbit went blank yesterday and I have followed the online advice of plugging into the charger and holding in the button for 5 seconds but has do e nothing.  

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‎09-05-2020 02:44

In response to Troutie28

‎09-05-2020 02:44

My green lights are also not lit

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‎09-06-2020 18:18

In response to Troutie28

‎09-06-2020 18:18

Hello again @DollyV, thanks for your reply. Welcome aboard @Troutie28.

 

@DollyV I'm sorry to know that you're still experiencing difficulties with your device. That being said, Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. Same for you @Troutie28.

 

I'll be around if further assistance is needed. 

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