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Inspire HR not responsive

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‎08-04-2020 12:45

‎08-04-2020 12:45

Hi, I bought my Fitbit Inspire HR a couple months ago and was using it normally. I lost it for a month or so, found it, but now it won’t turn on or charge or anything. The screen stays completely black. I’ve tried holding the button for 5,10,12, 20 seconds and nothing happens. I’ve cleaned the charger, used a new USB adapter, everything! Can anyone help? 

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‎08-06-2020 06:18 - edited ‎08-06-2020 06:18

‎08-06-2020 06:18 - edited ‎08-06-2020 06:18

Hello @Rileyhoover, welcome to the Fitbit Community forums. Sorry for the late response. 

 

Thank you for sharing the you've been having trouble with the Inspire HR not turning or charging and for confirming that you already tried a few troubleshooting steps. 

 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

 

Let me know about te outcome. 

Davide | Italian and English Community Moderator, Fitbit


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