Replacement Inspire HR won't turn on

[Ellen_O]

Very disappointed with the quality of the Inspire HR. I contacted customer service regarding my prior Inspire HR. After six months, the device wouldn't hold a charge for more than four hours, and it had stopped turning on completely. I contacted customer support, and they said they would send a replacement (yay!). Once I received the replacement, I was only met with more challenges. The replacement fitbit was also defective, and the screen would not turn on. My phone's Bluetooth recognized the fitbit was there, but would not connect. Since the screen would not turn on, I could not even set up the device. Contacted fitbit again, and I was informed that I would have to send the replacement back. Not only would I have to pay for postage/shipping, I did not even receive a shipping label. Debating whether sending it back is worth the hassle. How am I supposed to know if the second replacement will even work? Very disappointed. Has anyone else had similar problems?

Moderator edit: subject updated for clarity

[DavideFitbit]

Hello @Ellen_O , welcome to the Fitbit Community forums. Sorry for the late response 

Sorry for the late response and to see that you had this experience with the replacement device not turning on either. 

Thank you for taking the time to share your feedback and your experience with this; comments from users are always useful to continue to improving the quality of products and services.

I've sent your information to the Customer Support team for further assistance with this, but was indeed informed that you already got in touch with them.

Let me know if you have further questions.