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Inspire HR not syncing

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‎08-23-2019 19:25

‎08-23-2019 19:25

I've had my Inspire HR for several months.  Overall I love it.  However, it seems to have trouble staying synced to my iPhone 7.  All my software/firmware is up to date on both the phone and the tracker. However, when I try to sync, it either freezes or tells me it can't find the device.  If I reset the Fitbit or reset the phone, it usually works, but why on earth should I have to do that on a daily basis?  I've even deleted my old Alta that I used as a backup while charging my Inspire.  Is the problem with Fitbit or Apple or the way the two work (or don't work!) together?  Any suggestions to avoid this nonsense?  Cause right now I'm not feeling very "Inspired."

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‎08-25-2019 11:18 - last edited on ‎03-13-2025 08:18 by Fitbit Moderator

‎08-25-2019 11:18 - last edited on ‎03-13-2025 08:18 by Fitbit Moderator

@Catdet Welcome! It's good that the community is growing! Sorry for the delay in my reply.

Let me help you with your Inspire HR not syncing and thank you for troubleshooting this issue. I suggest you refresh the link between your phone and your tracker by doing the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-25-2019 14:08

In response to AlvaroFitbit

‎08-25-2019 14:08

So are you saying the Inspire HR needs to be our only bluetooth device?  I'm having the same issue, and was wondering if listening to music via bluetooth earbuds were interfering with the inspire to sync.  Is it possible to do both at the same time?

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