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Inspire HR not syncing

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‎08-31-2019 07:53

‎08-31-2019 07:53

My last sync was yesterday evening.. Since then it shows device not found.. Appreciate any suggestions please.. T.I.A.

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‎08-31-2019 08:32 - edited ‎09-01-2019 05:28

‎08-31-2019 08:32 - edited ‎09-01-2019 05:28

I had this issue yesterday....I did a device re-start and sync worked fine afterwards...

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‎09-01-2019 02:24

In response to tomadda

‎09-01-2019 02:24

Without sounding a numpty, how do I reset?... Thanks for responding.. 

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‎09-01-2019 05:08 - edited ‎09-01-2019 05:29

In response to Kathiii

‎09-01-2019 05:08 - edited ‎09-01-2019 05:29

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
  3. Press and hold the button on your tracker for 5 seconds. 
  4. Release the button when you see a smile icon 
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‎09-01-2019 08:09 - edited ‎09-01-2019 08:10

In response to tomadda

‎09-01-2019 08:09 - edited ‎09-01-2019 08:10

My son got an inspire hr for his bday and we CANNOT get it to sync. We have watched youtube videos, bluetooth on/off...device restart and all we get is a "no bluetooth connection" message.  We have tried connecting with his phone and chromebook and both have the same error message.  Any ideas?! Please HELP!

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‎09-01-2019 09:11

In response to ACarey

‎09-01-2019 09:11

My HR hasn't synched for a week.  Fails with a variety of errors.  No positive help from Fitbit support so far.

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‎09-01-2019 12:46

In response to tomadda

‎09-01-2019 12:46

Thank you once again.. I'm back on track.. 👍.. 

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