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Inspire HR not syncing

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‎11-17-2020 11:33 - last edited on ‎11-17-2020 16:29 by Fitbit Moderator

‎11-17-2020 11:33 - last edited on ‎11-17-2020 16:29 by Fitbit Moderator

My fitbit has stopped communicating with my smartphone, keeps telling me I need an app which I do but stopped connecting yo one another?? Can someone help please?

 

Moderator Edit: Clarified subject

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‎11-17-2020 16:29

‎11-17-2020 16:29

Hello @Shellylimerick, welcome to the Community Forums.

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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