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Inspire is not syncing or logging my data

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‎11-17-2020 17:39 - last edited on ‎11-18-2020 03:17 by Fitbit Moderator

‎11-17-2020 17:39 - last edited on ‎11-18-2020 03:17 by Fitbit Moderator

Since Sunday, my Fitbit hasn’t synced properly.  It is recording steps, calories, and active minutes.  However, it is not recording the exercise activities each day nor logging my sleep.  This is the first problem I have encountered since purchasing in May.  Please advise.

 

 

Moderator edit: updated subject for clarity

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‎11-18-2020 03:16

‎11-18-2020 03:16

Hi @Arowe1015, welcome to our Fitbit Community! I'm sorry to hear that your Fitbit Inspire is not syncing your data properly. I totally understand how you feel about this.

 

I was able to get in touch with our Support team and was told that they will reply to your most recent email in order to follow up and assist you accordingly. Please keep an eye on your email account.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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