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Inspire HR not tracking stats

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‎11-13-2022 16:12 - last edited on ‎11-14-2022 18:04 by Fitbit Moderator

‎11-13-2022 16:12 - last edited on ‎11-14-2022 18:04 by Fitbit Moderator

I'm having a similar problem. Suddenly today my Inspire HR is showing 0 steps and I just came in from a 90 min walk. I tried following the steps outlined here for a reset but the reset isn't happening. I've only had to reset it once before to fix a time zone problem.  Is there another way to reset?  Also it's showing only 50% charge but it stayed on the charger all last night and until about 3pm today. (I forgot it this morning). Is it possible there's a battery problem? 

 

 

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‎11-14-2022 18:06 - last edited on ‎06-30-2024 03:38 by Fitbit Moderator

‎11-14-2022 18:06 - last edited on ‎06-30-2024 03:38 by Fitbit Moderator

@Jacinta_W , A warm welcome to the Community! Thank you for your message and efforts. 

Just to avoid confusions, you don't see the smiley during/after trying to restart the Inspire Hr, right?

Do you see the data on the app and Online Dashboard (fitbit.com) after syncing the Charge 4?

Do the LEDs blink?

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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